The Challenge
By Q3 2024, the leadership at this leading Academic Medical Center faced a critical operational crisis. Physician burnout had reached an inflection point, driven largely by the "pajama time" phenomenon—clinicians spending hours after shifts completing EHR documentation. Internal surveys indicated physicians were spending 35% of their time on administrative tasks rather than patient care.
The Clinical Informatics team proposed deploying a cloud-based generative AI "ambient scribe" solution. However, the project was immediately halted by the Privacy Officer and CISO:
- The "Black Box" Problem: Cloud solutions could not cryptographically prove that patient data would not be used to train future models
- HIPAA & Cloud Egress: Transmitting PHI to third-party API endpoints created an expanded attack surface
- ONC HTI-1 Regulations: New transparency requirements for "Decision Support Interventions" that commercial LLMs could not satisfy